After registering a complaint, I received a call from a representative on Friday, June 18th. I didn’t have the serial number available and she agreed to call me back on Monday, June 21st. I have not heard from them since.
They called me June 18th. I did not have the concentrator with me at the time and needed the serial number. She agreed to call me Monday, June 28 at 10:30 to complete the transaction. I have never received a call.
Purchased Inogen 3 few years ago. No problems whatsoever, had excellent service to date. Recently had minor problem; decided that they would send new machine (reconditioned). Arrived promptly and excellent customer service. Only issue is the cost of machine which is hefty. User’s recommendation: Make sure you understand before purchasing.
Update by user Jul 13, 2021 Still not been received credit back to my visa account!Gave details of this problem to Customer Services of Inogen more than one week ago.Have not been contacted status of resolution.This Company is questionable in product quality and poor customer servicesIt ignores…
I ordered a hip pack for my Inogen4. When it arrived I found it unsuitable for my size. I called to get a “return authorization” and was told that all accessories were unreturnable. I was not told this when I ordered it and am very disappointed with their response. User’s recommendation: Be sure to ask if item...
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