I have been smoking this product for years but only recently have started to find clumps of resin in the pouches and it has now happened enough times for me to complain. I have noticed these clumps in 15g, 20g and 25g pouches. I just want the weight of tobacco I pay for and I feel I...
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The last 3 packets of champion Ruby I have purchased have had big lumps of stem inside the packet it’s like big bits of tar even there for I feel like I’m not getting what I’ve paid for.. They cost to much these days just to let this slide.. I suggest you do something about this as...
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Good afternoon, I have smoked riverstone 25g since it came onto the market, I have always smoked a rum flavoured tobacco and have got lots of friends now smoking the riverstone also after I told them how good the product is, lately I have noticed a small dark putty type substance inside each pouch, first there was...
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Firstly hate to complain although I feel the need to bring this to your attention. I purchased a pkt of 15 gm Parker and Simpson Tobacco from Woolworths Warnbro Shopping Centre today. After smoking a few cigarettes I noticed a piece of wrapper as I got some tobacco. As I opened up the tobacco to see why...
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I bought a JPS Blue 25g pouch from my local Coles on Saturday afternoon, 24 July 2021. As I have gotten through my pouch to the bottom half and began to roll a smoke this evening I have found a ball of fluff/hair that was through the tobacco. I pulled it out and was disgusted. I have...
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Poor Service
Hello! It is not really clear what happens to 1058, notifications of items received at the ziepniekkalns post office. I have been ordering goods for the third month, all three months the goods have been sent by the 13th, (the company delivers the goods to Australia within 3-5 days) the post office notes that it was received on the 18th (March 19th). However, I do not receive the notification that the package has been received in the mail until a week and a half have passed and I receive a 'repeated' notification. (although I have not received the first notification). I will face this situation again this month. I ordered the product on the 10th, on the 15th I received a confirmation from the company that the product is in the mail, but I am waiting for the re-notification again,because the first statement was blown up again. Understand if this would happen once, but for 3 months in a row? Wondering if the postman is simply throwing these slips away, or is the post office not sending out the first notice at all? It is unfortunate to face such incompetence.
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