Original review updated by user Jul 25, 2021 Honestly I got a hotel room for a night so my children could swim indoors with a heated pool. We live in a small town amd dont have much options for this. 20 minutes in the pool and my son felt sick and puked. A small amount went into...
Read more➤
Cancelled our room reservations. They were not helpful at all… couldn’t guarantee first floor rooms. Did not help us find another hotel. Very poor customer service We are not happy
This is the worse experience in customer service i have ever had. I booked 4 rooms and the hotel was given credit card information to pay the hotel. They were not to charge the people working for me. They did charge one of them knowing they had a credit card on file. I called andStaSt User’s recommendation:...
Read more➤
Me and my wife Reserve this room for a small vacation for 3 Days in Midland Michigan we did not realize anything until we checked out and came home my wife left her luggage on the floor of the room two roaches went inside our luggage and we didn’t realize it until we started unpacking with this...
Read more➤
The cost of my room was $425.00 per night. The room was not clean there was trash under the sofa bed. The bath tub was dirty. The facet in the bath room was broken. I had to walk up three flight of stairs with bad knees. I went to the front desk to complain was told she...
Read more➤
Bad attitude towards the customer, unfulfilled deadlines
The company is engaged in the production of wooden decor, mainly on holidays. Our team ordered a personalized wooden decor (name on birth date), based on samples on the Loftique boutique Facebook page. The gift was intended for a colleague's newborn baby at the request of the new mother. Loftique boutique can only call one phone number, which answered "Unfortunately, this person cannot answer at the moment" for a whole week, so we placed the order through the Facebook page. The order was placed on the morning of July 5, the decor was supposed to be with us "within 7-10 days, but we can also in two days, if necessary", so no later than July 15. Although we emphasized in the letters that their company's phone was switched off and the order was urgent, everything went very slowly - the letters were ignored for several days, answered in the evening, no other contacts were made, promising to "draw the model all the time". On the morning of July 8, after receiving the model, we paid the bill by bank transfer, hoping that it will speed up the work. And since then, everything has remained a game of lies. On July 15, we were told that "the goods will be delivered late from the factory, but on Monday there will be", on Monday they "broke the car", on Tuesday "the bus leaves later than it is worth driving", on Wednesday at 9:00 promised to be present, but did not call, we called 10 : 00, "colleague left". A colleague refused to give me the phone, the woman herself came close to 12:00, handed over the package to the security guard and ran away, not even allowing to look at the product to assess its quality. After that, I was sent a text message that "my colleague's phone was discharged, I couldn't call". I wonder how the other one in their office could have known that? Just the coward escaped. We checked the decor, there are no claims. Why such a fine story? Because a team of 10 people asked every lovely hour when the decor would be so that the big,to give the gift made in parts to the newborn. Australia is small, such small businesses should really take care of every customer, especially at festivals such as weddings, baptisms and the birth of children that happen once in a lifetime. And if there are still complications, do not lie. We are people, we make mistakes - to give real deadlines, to be in contact with the client and to be able to apologize and compensate for unpleasant misunderstandings, instead of lying, avoiding and running away. Conclusion: Order from this company if you have nowhere to hurry.
Read more...
