More Contact Info

Customer Service:

(646) 558-7089

(917) 421-7240

Customer Service Number:

(424) 340-0959

Other Info

Other Info (opening hours):

Mailing Address:

Etraveli Group AB

Attn: Privacy Manager

P.O Box 1340

751 43 Uppsala, Sweden

Company Address

Gotogate, Inc.

2121 NW 2nd Ave

Miami,

United States

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Complaints & Reviews — Gotogate USA

27 Jul, 2021

Flight change email

Gotogate never answered the phone calls. I am wondering if this is a scam. they charged me higher fees to prioritize my calls but never answered any. they canceled a flight only for me to learn the flight was going to push through. there was no refund, no avenue to change dates. very terrible customer service. User’s... Read more➤

Travel Agencies

27 Jul, 2021

Been waiting over 120 days for refund.

My wife and I booked a flight to Europe. Our returning flight was from Prague to Miami with a stopover in Lisbon. This flight had been changed more than 5 hours from its original date and time. But also due to the covid situation in Europe we were not able to stay in the countries we were... Read more➤

Travel Agencies

27 Jul, 2021

I purchased a seat and they gave me another one. My flight is starting now. CALL ME

I purchased a seat by the window and they gave me a middle one. I think the service representative decided to disregard that. And its not fair.

Travel Agencies

26 Jul, 2021

Number was busy

You customer service not only was rude but hang up on me before I can properly explain the reason for my call after I waited over 65 minutes . Not professional

Travel Agencies

26 Jul, 2021

Status on refund.

Hope this flight in September of 2020. canceled it the first week of March 2021 for my April today May vacation. Go to gate handled my return flight home from Prague to Miami. I do have an email stating that they filed for a refund with TAP airlines. That I received from them on March 17th. As... Read more➤

Travel Agencies