Mr Cooper

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Mr Cooper

Average Rating:

3.18 / 707 votes / 88 reviews
PO Box 619098, Dallas, Texas, 75261-9741
United States

Phone number: (888) 480-2432

Category: Loans

Toll-Free Number:
(888) 480-2432
Customer Service:

Free Mortgage Checkup
(833) 661-0258
(833) 685-2565
(866) 665-2783
(888) 364-2432
Investors/ Franchasing:
(720) 634-2923

(855) 874-2685

Other Info

Other Info (opening hours):


Monday – Thursday: 7 a.m. – 8 p.m. (CT)

Friday: 7 a.m. – 7 p.m. (CT)

Saturday: 8 a.m. – 12 p.m. (CT)


Mr. Cooper

Lake Vista 4

800 State Highway 121 Bypass

Lewisville, TX 75067


PO Box 619098

Dallas, TX 75261-9741

Company Address
Nationstar Mortgage LLC
PO Box 650783
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mr Cooper, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Mr Cooper

Hello, I need help from someone in the worst way. My home loan was with another company. I was refinancing my loan to another company. I did receive notification from my old company that the loan was being transferred, however, I had no loan number or anything. My loan…
Unresponsive Customer Relations Department at Mr Cooper. Provided them with letter from Mr Cooper stating mortgage loan had been paid in full. User’s recommendation: Don’t deal with Mr Cooper.
23 Jul, 2021

My reverse mortgage

to mr. Jay Bray why can i not get my request thru to get some money from my reverse mortage? been trying from 7/5/21 can you tell me why? do i have to file a lawsuite only ones that win are the laywers no one at your champion mortgage can tell me the truth. all your customer... Read more➤
26 Jun, 2021

Just saying

prompt efficient service…ease of refinance…great employees. when I contacted them for a refi review they gave me a great. responded quickly to all my requests and set up appointment for local notary to complete documents User’s recommendation: with a great fico score they give you the best service.
25 Jun, 2021


The loan department is degrading. They keep saying their scrutiny is the process every where but that is a lie. Some of the info they ask is unnecessary and demeaning especially to upstanding citizens who never cheats the system. They want to know where you will live after you sell a house? Really? Why? For what? They... Read more➤
17 Jun, 2021

Mr cooper suck’s

paid off 44.000 loan 30 days late on balloon payment they slammed my credit score is there get the covid 19 relief my *** User’s recommendation: stay away 30 yr payment history won’t mean *** to them…
8 Jun, 2021

Applied for mortgage

I applied for a mortgage through Mr Cooper. I was approved but 6 months later the mortgage has still not settled. What takes this company so long? They blame it on the settlement company. Maybe they should get another settlement company User’s recommendation: Don’t apply for mortgage through Mr Cooper.
30 May, 2021

My loan

my loan was sent to you guys but I have been unable to get my loan into my account. I ended up paying for a loan I did not receive. then on a faithful day I was referred to a recovery agent who was able to get my loan back within 2weeks. Simply contact a rep on... Read more➤
I need a statement showing that my mortgage payment is up to date. I don’t have the acct,info. The statement is for my home mortgage at 1678-Primrose Rd NW WDC 20012 User’s recommendation: To know who your mortgagee that has been automatically withdrawing payments for the last 15 years.
Mr. Cooper failed to pay the hazard insurance when due, though sufficient monies were available in escrow. Mr. Cooper also did not reach to the insurance provider for timely and accurate mortgagee information. User’s recommendation: I would not recommend using this company. They absolve themselves from any lapses in professional service.
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