By way of an update :: I have recently been conversing via email with the company (no names on emails) and they say they have refunded me for 2 of the plants. I have sent them an offer of a 50% refund as I consider that to be a fair and correct price for the plants I bought. Unfortunately, whilst they appeared to be happy to resolve my issue at the beginning if the week, they have not responded to my email so I must accept the fact that they do not want to accept my offer. I feel I have no other alternative now but to speak to the Ombudsman or issue them with a County Court summons. I have already complied with all the necessary legal requirements so can now go onto the next step. Not too sure which way I will go - maybe both. As I said before, I will give details of this website to the Ombudsman Office. Good luck everyone.