I paid for their furniture protection plan/warranty. The warranty states that if an accident occurs other than normal usage they will repair the furniture. They asked me how the damages occurred I stated it happened while my kids were playing near it. They said that was normal usage. Then I asked them what WOULD NOT be considered...
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I bought two recliners. There was a slit on the arm of one of the recliners shortly after purchasing these two recliners. It definitely was a defect because Furniture Care Protection came and repaired that one recliner. Now the second recliner has a slit in the exact same spot that the first recliner had. You can tell...
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This place is a complete joke. Terrible customer service and no follow up. It has been 5 months now and still waiting for someone to come clean my couch under the warranty that is paid for! Stay away!!! :
I was buy sofa from local Mor furniture store in Kent Washington. they offer me to buy protection care plan on all furniture. it was my bad I did buy protection plan on all furniture and spend extra over 500 dollar .I recommend that never buy protection plan with anything . it is just waste of money....
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i filed a claim since 08.28.19, and ever since, no calls at all from this company, i called them once a week for the whole month and they always tell me that Vicky ( “the manager”) will be calling me the following day and never happens.. very very bad reputation for this company it’s all fraud. also...
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