Placed order, was contacted by George J via email to change to alternate product, so they could ship with-in 48 hrs. Ship date missed 3 times. Called customer service was on hold for at least 30 minutes only to be told that they indeed had the ordered products but couldn’t ship them and could not provide a...
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Original review updated by user Apr 29, 2021 I started out this morning to find that a set of ramps I ordered on 4/19 was not even going to be shipped until 5/7. I was upset at E Trailer to say the least. I was even more upset to find out after waiting 24 minutes to speak...
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I’ve been buying regularly from etrailer for 5 years. Until recently they were excellent – now they are horrible. Something has changed. Last two orders took forever to ship and were incorrect, and customer service is essentially radio silent. Unexplained delays; incorrect item in the box, total lack of communication. User’s recommendation: Avoid eTrailer, buy anywhere else.
They lost my order. Nobody there seems to care the lack of customer service is incredible this isn’t the way Costco would do business
