More Contact Info

Toll-Free Number:

(866) 420-3174

Customer Service:

Natural Gas Triggers for Small and Large Business

(732) 750-6464

New Customers

(855) 461-1926

Emergency/ Hotline:

(800) 755-5000

Outage And Emergency Ameren

(800) 334-7661

Outage And Emergency COMED

(888) 642-6748

Outage And Emergency Nicor Gas

(866) 556-6005

Outage And Emergency North Shore Gas

(866) 556-6002

Outage And Emergency Peoples Gas

Accounting/ Billing:

(877) 866-6601

Direct Energy Power to Go prepaid customers (Texas)

(866) 266-2084

Business Customer Service:

(800) 830-5923

Business Energy

(888) 925-9115

Large Business

(866) 348-4193

Small Business

(855) 970-2730

Small Business

Business Sales:

(732) 516-7500

Iselin

(844) 876-4020

Large Business

(866) 399-0865

Northeast

(855) 755-0377

Small Business

(888) 305-3828

Texas

(844) 411-6696

Wholesale

General Info:

(855) 334-3577

Direct Energy Protection Plans

(888) 492-7359

Home Warranty of America

Headquarters:

(713) 877-3500

Residential Energy

Media:

(855) 514-1815

Fax:

+1-866-863-1658

Other Info

Other Info (opening hours):

Additional Fax Numbers:

Natural Gas Triggers: +1 866-421-2451

Customer Service Hours:

Monday – Friday: 7:00am – 7:00pm (CT)

Saturday: 7:00am – 4:00pm (CT)

Small Business Hours:

Monday – Friday: 8:00am – 6:00pm (ET)

Large Business Hours:

Monday – Friday: 8:00am – 5:00pm (ET)

Mailing Address

Direct Energy

P.O Box 180

Tulsa, OK 74101-0180

Other Locations:

Direct Energy Business

1001 Liberty Avenue

12th Floor

Pittsburgh, PA 15222

Columbia

7101 Riverwood Dr,

Columbia, MD 21046, US

Terrace Park

104 Marian Ln,

Terrace Park, OH 45174, US

Company Address

Direct Energy

12 Greenway Plz Suite 250

Houston,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Direct Energy , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Direct Energy

20 Jul, 2021

Poor service too expensive

Too expensive they dont give options the service is poor This company sucks Honestly I dont recommend to you this company Terrible!!! User’s recommendation: I don’t recommend too bad experience here

Utility

29 Jun, 2021

It’s been 8days with out a hot water tank our poor son who is in wheel chair can’t have shower

The worst services ever look at how many customer service people we talked to and absolutely nothing happened except after over thirty years of staying with these scammers we had no choice but to get some one else. Its terrible how I was treated on phone and lied to but one thing for sure hope they have... Read more➤

Utility

3 May, 2021

They ILLEGALLY opened up an account in my name. I am waiting on info from The Dept. Of Public Utilities and The Attouney Generals Office. These scammers must be stopped. by normal bill is $40-$50 p

They are scammers…..ILLEGALLY opened an account in my name. They cme to my door two or 3 times a week last year. I told them I was not interested. they ILLEGALLY opened an aacount in my name. I am seeking legal action User’s recommendation: Stay away…SCAMMERS.

Utility

28 Apr, 2021

Resolved: Another upset comsumer

Update by user May 29, 2021 Company fixed the issue and I have been provided with apology. My challenging DE resolved the issue, again!. Update by user May 29, 2021 After many harassing calls and my challenging DE, they final advised that they had a mistake and nothing would effect my credit rating. This is the second... Read more➤

Utility

26 Mar, 2021

Fraudulent billing and derogatory remarks

4 years after my contract expired with Direct Energy and switched to another provider , Direct Energy sends to collection agency and credit bureau $386 of unpaid bills. This is 4 years later! After going thru archives because Direct Energy he stated in providing…

Utility