i paid for a one time troubleshoot service. They say they called me twice. never got call. then after hours of trying to work the issue out, noone has my information. Technical support hung up on me twice, because i could not understand what they were saying. terrible…
Update by user Mar 10, 2021 Sent the computer back more than 3 weeks ago, after Dell reached out to me and was told we would get a refund. Still have not received my money back. Original review posted by user Feb 08, 2021 I purchased an Alienware M17 R3 laptop on July 20, 2020. After one...
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I purchased the laptop on 11/13/2020 within two weeks the price had dropped $25. I called Dell customer service and they said I would be credited within 8 business days. I waited 12 days, no credit, I called again, and was told the same thing. I waited. No refund. I called again and I was told that...
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Discussed extended warranty on my new computer. Ordered warranty. Immediately decided I didn’t want it, cancelled my order and found what I really needed at a fraction of the cost on Dell’s website. They charged my credit card anyway. So far they haven’t removed the charge! User’s recommendation: Don’t trust DELL.
I have not received my order for 6 weeks now and whenever i call, all i get is a call centre in India that is apologetic and does nothing to help. I have called 5 times now and have been transferred to several people and cut off almost every time. I have had to call back 3...
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Fraud, Poor Service, Customer Ignorance
A US shipment has been paid for, delivery has been paid for. There is a notice from some company that customs clearance and payment for their services must be made. The contacts indicate iExpress Australia, iExpress Australia not knowing anything about them, it is their partner! Don't go to contacts! Their so-called partner is in France at all and cannot be contacted, all the contacts shown are not real and do not work! I can carry out customs procedures myself and I am not accompanied by any customs brokers, but iExpress forces me to make additional payments without leaving any choice. Do not use DPD, poor service treats customers arrogantly and e-mails when requesting customs documents so that you can perform customs procedures yourself,no longer responds!
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