Order# 84375**** Wanted black keys on laptop w either fingerprint access or facial recognition. Had to return entire order and reorder. Customer service support rep was unable to communicate w sale rep to document the multiple chats we had detailing all the issues w order. Am interested in possibly reordering w features desired. Would like to talk...
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I bought a brand new desktop inspiration 7700 AIO from Dell Canada. It was used, but they sold it as a new one. Every time I turn it on, it restarts suddenly. Nobody could fix the problem and every time they transfer me from one department to another. It has one-year warranty. They hold me on the...
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Purchased new $1200 laptop and screws kept falling out when I open the laptop; sent it 9 months later and a nightmare (w/ premium support). They dont have parts so offered me a “refurbished laptop” then told lie that “refurbished” doesnt mean used computer; I agreed then sent email asking if I would take a refurbished which...
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had a 8k monitor with a vertical line. dell replace the monitor twice sending units with same fault. customer suppor is HORRIBLE, PROFESSIONAL LYERS, 45 days wating to get the monitor replaced. User’s recommendation: NEVER GET ANY PRODUCT FOR THIS COMPANY.
I purchased a Dell Inspiron 7506 2 n 1 laptop from Best Buy. I like it and it runs great. However, this complaint is about Dell’s customer support. I like Dell’s SupportAssist and thought I’d look into extending the service after the warranty ran out. I clicked on the…
Fraud, Poor Service, Customer Ignorance
A US shipment has been paid for, delivery has been paid for. There is a notice from some company that customs clearance and payment for their services must be made. The contacts indicate iExpress Australia, iExpress Australia not knowing anything about them, it is their partner! Don't go to contacts! Their so-called partner is in France at all and cannot be contacted, all the contacts shown are not real and do not work! I can carry out customs procedures myself and I am not accompanied by any customs brokers, but iExpress forces me to make additional payments without leaving any choice. Do not use DPD, poor service treats customers arrogantly and e-mails when requesting customs documents so that you can perform customs procedures yourself,no longer responds!
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