Complaints & Reviews — CMG Cargo

8811 new directory inquiry service

I am a Telstra customer. I received information that they are raising prices for directory inquiry services and offering theirs instead - which will cheaper. At first I was happy because I use reference services regularly - it's convenient. Unfortunately, after a couple of calls, I realized that Telstra's offer is cheap, but I also don't get anything in return. I'm looking for personal information. The 8811 operator harshly replied that it was forbidden to provide such information to them. I was still surprised - other reference services provide, you do not. What do I have to pay for then? The operator said I could search the catalog if I wanted to. Dear ones! Is that why I'm calling? It would have me a directory long ago to be found! The saddest thing about this whole story is that if I want to remain a Telstra customer, I will probably have no choice. In the past, I could choose where to call for the same price. I didn't get the information in one place, I called elsewhere. Now, in principle, you only need to call these. Cheaper and lower quality. It also raises doubts about the other services I receive from Telstra. It looks like it's cheap only in ads, but the service in return does not offer the equivalent. I am disappointed. This is not the only drop for me that has been related to Telstra, but probably the last. Previously had contact with cases where a few incompetent staff because I had to throw away a lot of money, but in return for it got a couple of dollars of expense deduct (although they did not cover, not one half of the expenditure was incurred by Telstra kleintu service personnel by mistake), I began to consider the idea of ​​changing operator.