I see that this has happened to other people. I purchased a premium package and then was ‘automatically renewed’. I emailed and complained and Busuu refunded the amount. However, now I am receiving emails saying that my credit card is about to expire and please will I update. BEWARE: I tried going into settings to make sure...
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Hello, I purchased the premium membership in October 2017. I had to redownload the app and when I did I no longer had my premium membership. I’ve tried several times trying to get in touch with customer service and was told my account could not be traced even after sending a screenshot of my purchase. I am...
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I had an6 month subscription for a Spanish class I was taking and yesterday I get an email that says I’ve successfully made a 59.99 dollar payment. So I’m freaking out because money is tight and I’m in SPAIN. So this really put me in a financial bind. I email the support team and get told that...
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Hi, I have a premium membership in busuu but for months writing exercises are not available. I sent a bunch of e-mails but so far no respond or any sign that someone reads them. I think, the company accepting payments from around the world should also have way of providing their services equally well as they take...
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This is a repeat of a complaint earlier this week, to which there was no response. Who are these people? On 21 July 2013 I cancelled my Busuu premium membership. According to the website, repayments will be made within 7 days. It has now been 2 weeks, with no refund. Furthermore, their website does not give an...
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Poor service
By calling the reference phone from the airport "Canberra" on 06. 08. 2020, the operator explains that the test can also be passed in Darwin. Calling 10. 08. 2020, the operator says that the test must be handed over in Darwin and there is no possibility to hand over the test in Darwin. Irresistible, because we clearly know that Darwin laboratory also accepts analyzes. Threatens to fix my number because I asked where the logic traveled across the country and infected everyone "if there were symptoms that didn't exist". Inform your employees not to provide 2 different information at 1 identical situation, cheating people. If you wish, you can pass the test, although it is not even mandatory to receive this treatment when you come from Norway.
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