IberoStar The Club is a scam. In their sales pitch, they offer very attractive services at a very competitive pricing, but once you pay to join their program, most of the services presented in their sales pitch are NOT included. Therefore you are out of several…
Their sales people ply you with champagne, promise you discounts equal to travel agencies even though the contract says 25%. No worries that is the least you will get. It is all a total lie. You will only get the same rate on their hotel website or what you can get on any travel site. All the...
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In Puerta Plata we were greeted by our concierge and immediately felt at home. The staff was very attentive and went above and beyond. At Jamaica our concierge again made our stay memorable. The food, entertainment, accommodations made our vacations memorable. I will be returning to Iberostar.
I bought a membership 2 years ago. They sold me premium amenities, premium wines, unlimited glasses of wine at the prestige bar and other things. I spent 4 days in Iberostar Hacienda Dominicus, Bayahibe on October 1, 2019. I arrived at 4pm and my room was not ready,…
Sorry to hear of your experience. We have just upgraded from Silver to Gold. (Initially joined in 2015.) The membership works for us – we have always been treated exceptionally well at the resorts. However, it always takes us some effort to get what has been promised. As regards cancellation rights – there are NONE for an...
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