I signed up a year ago to try out Bussu app, didn't like it and forgot about it. A year later they charged me a yearly fee (!) of 69 euros without as much as an email notification in advance. When I reached out to customer support I got a standard email response that they are "sorry...
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I contact busuu 22/06/2019 stating not happy and want full refund. Still waiting for respond despite resending emails. Then the 17/05/2020 £69.99 taken from my bank account without my permission. Have again sent emails but not reply. I did manage to live chat with someone who stated customer service would deal with this – still waiting. I...
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I am regularly bombarded with emails from Busuu but they have no interest in reminders about the subscription renewing and I am now trapped into a subscription for a further two years. What's worse is that I don't have time to pursue the course. I wrote as soon as I received an email from PayPal to notify...
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Hello, I just had an unfortunate discussion with Busuu customer support regarding cancellation of my premium subscription. The main subject was their “Pause Subscription” button which I pressed to pause my subscription for a few months. The result was that, after my current year of subscription ended up, my Busuu subscription went back to the Free Trial...
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Date: September 22, 2019 Desire solution: Refund Description: I was required by my university teacher to purchase busuu premium for its exercises two years ago for $85 per year. Like other complaints on this site, I was not informed before, during, and after my purchase that the subscription would automatically renew the next year. The only way...
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Poor service
By calling the reference phone from the airport "Canberra" on 06. 08. 2020, the operator explains that the test can also be passed in Darwin. Calling 10. 08. 2020, the operator says that the test must be handed over in Darwin and there is no possibility to hand over the test in Darwin. Irresistible, because we clearly know that Darwin laboratory also accepts analyzes. Threatens to fix my number because I asked where the logic traveled across the country and infected everyone "if there were symptoms that didn't exist". Inform your employees not to provide 2 different information at 1 identical situation, cheating people. If you wish, you can pass the test, although it is not even mandatory to receive this treatment when you come from Norway.
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