I cancelled my subscription and have still been charged by Busuu. Furthermore, they have not sent me any invoices regarding my account and therefore I cannot prove that I cancelled or even paid the first time! Absolutely horrible company and their service is subpar.
I signed up for this service in March 2020 and completed the classes. In July 2020 . I didn’t use this app anymore. And today, without a warning or note, I was charged much more than last year for a service that I no longer need. In the app it is not clear or easy to see...
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I had purchased premium account for 25 euro a year ago. After few mouths stopped using their service and forgot about it. I thought what I had made was a 1-year single buy. Turns out it was an auto-renewable subscription. I get an email only after the renewal has been made for 79 euro!!! It's a scam...
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I have written twice to Busuu complaining that I was given no notice of a deduction of £79.99 for a subscription that I no longer want. I received an email 6 weeks after the deduction was made advising me in retrospect. I pointed out that it should be a matter of sound business practice to notify customers...
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Be careful with their service. The website/site are not clear on the renewal policy and if you cancel the subscription before the renewal keep a screenshot. As many others reported, I got the service automatically renewed and my cancellation ignored (I did it before the renewal) but I didn’t keep a screenshot and I haven’t received an...
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Poor service
By calling the reference phone from the airport "Canberra" on 06. 08. 2020, the operator explains that the test can also be passed in Darwin. Calling 10. 08. 2020, the operator says that the test must be handed over in Darwin and there is no possibility to hand over the test in Darwin. Irresistible, because we clearly know that Darwin laboratory also accepts analyzes. Threatens to fix my number because I asked where the logic traveled across the country and infected everyone "if there were symptoms that didn't exist". Inform your employees not to provide 2 different information at 1 identical situation, cheating people. If you wish, you can pass the test, although it is not even mandatory to receive this treatment when you come from Norway.
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