I have been with ADT for over 4 years. I closed out my account with them for cheaper monitoring with Ring. I closed the billing on the day of my last payment and I was told that I owe nothing to them. They came back a month later with a proration amount after I asked them multiple...
Read more➤
4.28 3: 06 pm : please listen to this call this guy doesn’t need to talk to people very upset I just had the worse person on the phone his name was Allen he wouldn’t and he didn’t want transfer. PLEASE LISTEN TO THE CALL it will explain everything, he was very rude and wouldn’t let me...
Read more➤
I received a call from ADT representative in February 2021, and she offered me a Google Home hub as a free gift for being a long-time customer. I asked the representative if there was any obligation. I was told no. However, now my contract was extended for three years (February 2024). After reviewing my ADT billing history...
Read more➤
I sold my home in February 2021 so I asked that my services be paused. I explained that my home would take 6 1/2 to 7 months to build. ADT relocation department was fine with that. After receiving another bill in March, I called them again. I was told that the see the notes on the account...
Read more➤
I canceled service in December, 2020, paid the full cancelation fee given to me by ADT yet they continue to show a balance of over $300 due. I have spoken directly with them no less than 5 times, and they acknowledge I owe nothing yet my canceled account still shows a past due balance. On all calls...
Read more➤
Poor service
I bought a phone in the AZ Electronics store, it was necessary to replace the battery, take it to the service, said to wait 30 days, patiently waited for another phone, did not offer at that time, borrowed from a girlfriend for the use of others, after 30 days, called that I could pick up, go to the store, locked the screen did not work inside, tried with the sellers several times, and make sure there is a problem, of course, was dissatisfied and asked for phone money back, I waited 15 days for a decision, 15 days to call and announce that I had not removed iclouds, I did it all, and now have to wait again for a summary, I apologize for what it is about service, attitude, even still does not offer service phone, or compensation. Asks to replace an elementary thing,but breaks the phone and does not admit his guilt, and seeks an excuse not to have a quick and productive solution. You have less than one customer, and I don't recommend a weak solution for others.
Read more...
