i just recently moved and was trying to transfer my alarm system and it was a night mare in which i felt discriminated against since im not a home owner i am a renter. with my old alarm system i was a renter and never missed a payment it was auto drafted to my account. they said...
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Hi, My name is Catrina Wilson, and the phone number associated with my account is [protected]. I have been a customer for over 7 years, and I have to say this is the worst I have been treated by ADT. I would like to speak with the director. Let me explain why I called to put in...
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We had an issue with our glass break in our home. We called ADT and they sent out a representative to review our alarm system. The lady who came out informed my husband and me that we had to upgrade to new equipment to be able to be compatible for the 3g to 4g switch. She let...
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On July 27, 2020, I had a smart thermostat installed by ADT technician. Everything seemed to be working fine until October 27, 2020 the temperature dropped here in San Antonio, Texas so I turned on the heater but it only blew cold air. I had an AC person come and check my unit and they said the...
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Purchased a camera/home security package for ADT. The cameras did not work properly from day one and had three technicians come out to try and resolve the issue. It was not resolved so ADT agreed to remove cameras. I have not heard back from them for over two weeks and my salesman will not return my phone...
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Poor service
I bought a phone in the AZ Electronics store, it was necessary to replace the battery, take it to the service, said to wait 30 days, patiently waited for another phone, did not offer at that time, borrowed from a girlfriend for the use of others, after 30 days, called that I could pick up, go to the store, locked the screen did not work inside, tried with the sellers several times, and make sure there is a problem, of course, was dissatisfied and asked for phone money back, I waited 15 days for a decision, 15 days to call and announce that I had not removed iclouds, I did it all, and now have to wait again for a summary, I apologize for what it is about service, attitude, even still does not offer service phone, or compensation. Asks to replace an elementary thing,but breaks the phone and does not admit his guilt, and seeks an excuse not to have a quick and productive solution. You have less than one customer, and I don't recommend a weak solution for others.
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