Called in tow request at 9:30. At 3:30 called for ETA, told 5:45. Called at 7:30, told that call expired and they would not be coming!! When Rep called tow company and we had 3-way conversation, tow company said, sorry, we overlooked it – we can be there in 90 minutes. When I argued with them, the...
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Poor customer service during a request for towing. My daughter, Dion Nesmith, present member of AARP, has been stranded in Gainesville, FL for over 6 hours waiting for a tow truck to transport her to Tampa Bay, FL. They’ve given the tow truck drivers the wrong pickup and drop off address 3 times. The customer service representatives...
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I called on 6/10/2021 to cancel my roadside service and the person that I talked to told me that he could give the same plan at $54.50. I look at my bank account and see I was charged $109.00. I called and get a run around to try to talk to some one. And here I thought...
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THURSDAY, APRIL 82021 AT 10:30 AM I DECIDE T O TAKE A RIDE IN MY CLASSIC CAR TO UNWIND. AT AROUND 10 TO 11: AM THE FUEL PUMP GAVE OUT AND I HAD TO PUSH MY CAR INTO A PARKING LOT NEXT TO THE MAIN ROAD. A VERY NICE WOMAN STOPPED HER CAR GOT OUT AND HELPED...
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