If you lose or misplaced your healthy food benefits card and request a replacement card, you will most likely lose any unspent benefits remaining on the card for the month in which you lost the card. UHC Dusl Complete provides a HealthyvFood Benefits card that gives you a $30/month benefits. In general. this is a great benefit. Not huge, but every little bit helps. The benefit does not roll over month to month and any unspent balance is forfeited after the end of the calendar month. UHC is up front about this policy and, in general, I have no issue. However, members need to be aware that they can quite easily lose one month's worth of benefits. This will happen under the follow conditions; 1. You lose or misplace your card. The first mistake members make is spending time looking for the lost card. DONT DO THIS. If you lose or misplace your card, report it immediately, even if it has only been gone a few minutes.. The one exception is if you are pretty sure you know where the card is. I spent an entire week looking for mine and this came back to bite me late The next thing to be aware of is that your current card will be canceled the second it is reported lost. This means that you will be locked out of any unspent funds for the month until your new card arrive and is activated. You will be told that you new card will take 2-3 weeks to arrive. Ours took 4 weeks and 4 days. We have no idea why this was the case. Here's why you lose money: If your replacement card arrives after the end of the current month, your remaining benefits for the month just ended are forfeited. I request a refund for the foreited month because the new card took so long to arrive. I would have probably let it go except that when the person from UHC called me back to let me know the status of my request, they left me a voice message The message was quite rude and the rep acted as if I was breaking some kind of law by requesting a variance on their policy. This upset me because I had literally called UHC 7 times about t his issue. I didn't think others should incur the same loss if a little education could avoid it. My recommendation would I ld be: a) Spend your monthly benefit in its entirety as close to the 1st of the month as possible. That way, any loss of benefit will be minimal, if any. b, ) Spend no more than a day looking for lost card. c) If your replacement card has not arrived after 7 days, call UHC daily until the replacement arrives. (Posted to social media and health related forums)