Original review updated by user Jul 17, 2021 I reset my sons phone and forgot to check to make sure his 2 step verification was up to date being he wasn't signed in on any other device to help me verify and the contact numbers are no longer in use and that was all was on there to recover his account, so now my son is locked out his account because of me and I have tried to call google several times to help us recover it but because of COVID no one is in office, please help us to recover his account, we know email and password just 2 step verification is problem to get his account back User's recommendation: Make sure before you reboot or remove your Google account to double check your 2 step verification is up to date.