Dear Customer Service Team, Parcel reference number: [removed], I am writing to you to raise an issue about Royal Mail at Royal Mail on May 24th, 2017. ON 23/5/2017 Royal mail left the card for collection because they unable to deliver item because nobody was at home. Next day 24/5/2017 my husband went there afternoon. he gave the card which was delivery guy left, my husband told to staff straight away I don, t want this item.the guy brought item from store and he scanned the item and asked to my husband signature please, my husband said signature for what?guy said for collection item, my husband said there are five people witness behind me, I told you I don, t want this item, I want to return that item, guy started shouting and he said you should pay for item, my husband told to guy I want to speak with your manager. manager came with full of attitude and said what is the problem my husband explain everything to manager, manager again scanned the parcel, but both guy's didn't explain anything. now the parcel delivered at UXBRIDGE. they didn't explain anything about the results. my husband asked to manager about receipt and he said you can check through your tracking number we unable to to give you anything.since 24/5/2017 I was waiting for my refund from company.I sent to 35 mails to sender. finally yesterday I got email they asked me copy of receipt but I haven't got any receipt.today we went again Royal Mail Bolton collection center, I asked to guy I need receipt he said we are collection department we unable to issue any receipt, post office will issue receipt when you send parcels.I said but your colleague didn't explain anything to my husband when he came to refused item.guy said may be my colleague forgot about that, I said excuse me your manager was there and he didn't told to my husband anything.now problem is company doesn't give me my refund around £47, Royal Mail Bolton collection center lose my parcel, they sent my parcel UXBRIDGE. today they only gave me customer services number nothing else. since 30 days I am waiting for my refund, the lady told me we are waiting for 18 days then we put item in charity, I said how is possible without my permission parcel went in charity, she said yes its company policy, I Said but your manager or other guy didn't explain anything about policy Orr charges or post office. she said we cant help you. she said you forget about parcel and money...What is this?????????????? where is my parcel I need my parcel, or Royal Mail refund me amount. I need my parcel and amount because I am waiting since 30 days for my refund, I need parcel and post office charges because I want to return now though post office and Royal Mail should pay everything. I need my parcel and post office charges from Royal Mail. and £20 compassion because Royal Mail didn't explain to my husband anything, and I am waiting since 30 days for my refund. Royal Mail responsible for that. I look forward to a prompt response. Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully [removed]