National Grid

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National Grid

Average Rating:

1.19 / 554 votes / 69 reviews
National Grid
P.O. Box 11791, Newark, New Jersey, 07101-4791
United States

Phone number: (800) 642-4272

Category: Utility

Toll-Free Number:
(800) 642-4272
Customer Service:

Energy Coordinator Town of Nantucket
(508) 325-5379

English and Español
(800) 930-5003

Home Energy Assessments
(844) 615-8316
(800) 322-3223
(718) 643-4050
Emergency/ Hotline:
(800) 233-5325
Gas emergencies

(800) 490-0045
Gas Emergency 24/7

(800) 465-1212

(631) 348-4115
General Info:
(800) 962-7962
Dig Safe

(877) 696-4743
Gas Pipe Installations And Natural Gas Conversions

(516) 545-5682
Meter Upgrade Requests

+44 207 004 3000
Investors/ Franchasing:
+44 207 004 3166
Director of Investor Relations

+44 207 004 3172
Investor Relations Manager

+44 207 004 3169
Investor Relations Manager

+44 207 004 3129
Investor Relations Manager (US)

+44 207 004 3460
Investor Relations Officer

+44 207 004 3196
PA to Director of Investor Relations

(516) 545-4030
Brooklyn, Queens, Staten Island, Long Island

(781) 907-3981
New England

(315) 428-3151
New York

+44 786 689 7151

+44 192 665 6536

+44 781 248 5153

+44 792 987 6562

+44 192 665 5619

+44 779 082 4788
UK Mobile

Other Info

Other Info (opening hours):


Monday – Friday: 7:00am – 7:00pm

The Data Protection Team

National Grid Records Centre,

Unit 1 Europa Court,

Europa Boulevard,



Company Address
National Grid USA Service Company, Inc
P.O. Box 960
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with National Grid, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — National Grid

Update by user Aug 13, 2021 So far this is a useless exercise in procuring a simple response. A total waste of my (the consumer) time. Unfortunately, no where else to go. By the way the actual service/supply of fuel is excellent and my problem does not involve the fuel or it’s delivery; but with the customer... Read more➤
11 Aug, 2021

Nasty representatives

Call to pay bill on Long Island and woman answers phone yeah what do you want ? I asked if Im calling national grid and she says yes, now what do you want ? User’s recommendation: There is nothing you can do.
6 Aug, 2021

Unable to Pay My Bill

My bank won’t allow me to process payment via their PDF, their website will allow me to log in, but when I choose to make a payment or view my bill, I’m presented with a blank screen. This has been going on for MONTHS now. I’ve tried to make arrangements to pay via my bank, but National... Read more➤
I wanted to pay my bill today, but I couldn’t find my bill amount in details when I logged into my national grid account. So I called customer service, a woman name “Dawn”, yelled at me over the phone from beginning to end. I didn’t get a chance to talk, every time I…
10 Nov, 2020

Account set up

Im still trying to set up my account. My electric was turned on September 9th but Im unable to make an account because I havent been able to send prof of residency due to national grid not giving me a place to send it to.
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