I am a senior living in Princeton, NJ. I wish to buy some new Pottery Barn teen cushy lounge sectionals for my granddaughter in Seattle. I was trying to get information and fabric samples of grays the modules come in. A number of customer service people were unable to help me, did not know about Pottery Batn Teen, cushy lounge sectionals said they did not have access to samples. I finally reached two women who work at the Pottery Barn teen in Sacramento. They were helpful, informative and sent me samples of three gray fabrics that arrived 6/18 eve. I have made a color recommendation to my granddaughter and forwarded thee samples on to my granddaughter in Seattle to decide which she wants so the saga is not over yet but I am hopeful. The customer service people I reached did not even know the products, nor the fabric and only gave polite statements why they could or would not go further to be of help. I think customer service needs to be better informed in order to represent the company, help sell the products and help the consumer.