Spoke with Jack regarding my issue- have called to request a return label 3 times and no one ever followed up. Jack told me due to their current systems upgrading, they dont have the opportunity to provide but did provide me the address to return and said I would be refunded the shipping costs once my order was received at the warehouse. Will call back on Saturday as Jack mentioned the upgrade should be completed then just to reconfirm the details. Thank you, Shushan