My grandmother (91yrs old) had a room booked for a month now. It’s the only Ritz Carlton Suite at this hotel. The room alone cost her $40, 000. I called today to inquire about early check-in and was informed that the current guest in that room will be extending her stay during our allotted time which is...
Read more➤
Just a heads-up because it may affect your local clientele. I am going to repost my recent experience at the Dana Point, CA location. The details are not important however your companies handling of my compliant shows clearly how misled your current complaint jabbing procedures are and the lack of interest your company has in improving (no...
Read more➤
For the price we pay for the premium snow skin moon cakes, it is definitely not worth it. We understand this year these moon cakes were frozen and not fresh. Last year they were chilled. Could this explain why this year's snow skin moon cakes were of such an inferior quality? From our experience this year, it...
Read more➤
We booked a table for 6 for the Mother’s day Brunch in the ball room of the Ritz Aruba. We arrived on time at 11 am and were exitedly excorted to Table 1 (the best table) by a very energetic hostess. To her (and our) surprise, table one (a table for 6) was already occupied by 4...
Read more➤
Dear Sirs, My name is Tatiana Wills Anders, I was a guest at the Ritz New Orleans, from April 24 to 26, room 749. On the 25th I was attending at ISIA Convention and left my purse, inside my closed luggage, in the hotel room. On the 26th, at noon, when I was preparing to leave the...
Read more➤
Fraud
Brings a cold pizza. The rest of the order is not delivered. Says you can bring it in after 20 minutes. After 20 minutes call 80005858 asks how far it is, it turns out there is still half an hour to wait. "Delicious and warm" pizzas are advertised on the Internet, but the reality is that the quality has dropped significantly in recent years. I used to have good pizzas, but lately I definitely don't recommend them. The pizzas were brought cold before, but of course you have to pay the price of "warm and tasty" pizza. I will definitely not order LULU pizza in the future!
Read more...
