Your employee Marcelle in customer service that's from the West Indies should be fired. He asked me for my personal medical documentation just to switch my bus ticket. That's against the law in my state and I believe federally in the USA. When asked to speak with his supervisor or manager when I was disappointed and dishearten by the lackluster service I was receiving he lied and said no manager was available. Ever time I hung up he kept picking up my call then when I called on a different mobile number and spoke with Mark to file a official complaint I was put on hold again to only be put on the phone with Marcelle for a 6th time and this time he pretended to be a supervisor. Your customer service reps Marcelle and Mark have no respect for the customer. I'm never spending another dollar with Megabus! I'm so disappointed with this interaction I'll use greyhound instead from this day forth. I was treated less than a human should ever be treated. Especially someone who uses your service so frequently. There was absolutely NO care for the customer, at all! Please keep in mind and I am legally disabled & I stated that to Mark. I have a health issue that is preventing me to use my ticket, not covid. All I wanted to do was switch my ticket out I was willing to paid for the fee and all. I pray my health doesn't worsen from all this stress and inconvenience those men are making my day worse not better.