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Average Rating:

1.93 / 94 votes / 56 reviews
Johnson & Johnson Vision Care, Inc.
E-QA, 7500 Centurion Parkway Jacksonville Florida United States - 32256
United States
Phone: 1800736912

Category: Vision, Glasses and Lenses

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Complaints & Reviews — Acuvue

3 Aug, 2021

Acuvue Acuvue Oaysus

some contacts are fine and others i put in my eyes and completely cloud for no reason, this has gotten me through a year supply in much less time, this is the 2nd or 3rd time i have experienced this. This has been ongoing since 2020 i believe in October, i sometime have chosen to not wear… Read more➤

13 May, 2021

Acuvue Rebates / Rewards

Horrible customer service. I called in for assistance with submitting a rebate for my daughter. They said I could only do one per year. I had submitted one for ME; it went through, but the one for my daughter did not – she is a DIFFERENT customer! I asked for a supervisor, they put me on hold… Read more➤

5 May, 2021

Acuvue Complaint with rewards

Your rewards program is a complete mess. I am having so much trouble submitting for a reward. Its torture basically. As if submitting it online isnt enough you need the same items snail mailed. Its 2021, no one should need to mail whats already obvious when submitting online. Ive already switched to Bausch and Lomb and had… Read more➤

14 Apr, 2021

Acuvue Terrible Rebate program

Rebate rejected for the ridiculous reason of needing to submit within 60 days. Not to mention you now need to physically mail your receipt and rebate form, during a global pandemic! Acuvue is very expensive to begin with, adding shady tactics to avoid paying out rebates makes it even worse. Will be going to a different provider… Read more➤

This is the second year of problems. Last year I sent the information via mail. They said they never received it, and I should start over. I did it immediately. Then they said, too bad. It’s too late. This year I filed on line. Everything asked for was completed. They emailed to say they could not process… Read more➤

17 Mar, 2021

Acuvue Rebate card


I haven’t had anyone reach out to me regarding my issue with my virtual rebate card which is not being accepted anywhere that I try to use it. I asked for it to be replaced with a physical card but as of today no one has reached out nor have I received physical card. User’s recommendation: Request… Read more➤

4 Feb, 2021

Acuvue Rebate denial

I purchased contacts in Oct 2020, revived a rebate tear sheet and my original receipt from my eye doctor. I completed the online portion of the rebate, mailed in my information, and was denied. I emailed customer service and was told to resubmit, so I did and was then told my purchase date written on my receipt… Read more➤

11 Nov, 2020

Acuvue Did not honor rebate

Original review updated by user Dec 13, 2020 About two months ago I did all the required online forms and sent the tearoff sheet with original receipt to the address on the form. Today I get an email saying my rebate cannot be processed because they need me to send the originals of the tearoff sheet/receipt. I… Read more➤

I bought contact lenses. I submitted the documentation to acuvue for the rewards rebate. I received an email on September 25, 2020 saying my reward submission was formally approved and that I would receive m VISA card in 14 days. I have tried calling their customer service number, been put on hold for an eternity, directed to… Read more➤

I jumped through hoops to fulfill every detail of their submission process- spent hours. I had to send things through the mail, create an online account, etc. I was notified that I was approved to receive my “reward” and would get a follow-up email in 2 weeks to claim my $250. I never got the follow-up email…. Read more➤

Attitudes, Applause

As an employee with special kindness, this public institution does not stand out. Shefi inadequately permits the use of rudeness, so to speak, showing his power. It is like bread to chew on each other in front of another. There are also those among colleagues who allow people to climb on their heads, make fun of them and spin intrigue and incite others. What do the chefs say about it - nothing!? Shefi smokes in offices. Training does not take place during working hours, but after sleepless shifts - sitting and studying, which of course does not pay. Working conditions - baked in the field in summer, firmly in the horn in winter. Shapes - one too big, another too small. In addition, a very strong Soviet breath can be felt both in it and everywhere else. Why is there such a bardard, as if it were a public authority...

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