Customer service is a horror story. Long hold times, and then the most condescending rep possible. Can't get a name right, put me on hold, then comes back and tells me what I already told him. Unable to get a simple question answered. Asked to speak to someone else, and am sitting on hold ***. They interrupt you, and then tell YOU to not interrupt them. I was actually told "We are really busy", you just have to wait. Not sure why the guy has an attitude, and why customers who spent close to a grand on a product are such an inconvenience. These guys make the IRS look friendly and efficient.