was suppose to have an appointment to have cell phone repaired between 3pm and 5pm. was told tech would call 30 mins before they show... never got the call or show. called and reported to there support and they tried to called tech several times and they didn't answer. they refuse to bump anyone to fix there mistake and told me they would have to just reschedule till a week later. this is completely unacceptable when you pay for insurance to fix your product swiftly.