I brought my car in to be evaluated for a noise that to me sounds like a rattle. Technicians was advised to ride with me so that I could point out the noise, but I did not ride and was unable to point out what I am hearing. The person at the desk tried to help me, he asked 3 technicians and all three of them refused right in front of me, one technician tried to tell me that its something I have loose in the trunk. I removed it and still, I continue to hear the same noise. Honestly, I am fine that they couldn't figure out the problem. What is upsetting to me is that they denied to help. It was poor customer service