25 Mar, 2021 → by ClaimboUser413417
Still not received shipment
1
Placed order 3/1/21 with costco. Furniture was shipped, arrived in Benecia terminal on 3/3. Originally gave estimate it would be delivered by 3/21. Contacted by XPO, told only deliver on Monday and Thursday in my area and earliest available date was 3/25. Scheduled, and took off the day off work to be at house. Automated call around noon on 3/24 said delivery would be between 2-6 pm 3/25. Then at 6pm received an email (no call) saying my new delivery date was 3/29. No explanation why it was changed, or any inquiry on whether that date would work. Contacted XPO customer service, told the truck was full. If 3/29 did not work then next available date was 4/12. User's recommendation: Don't use if you have a choice. Complain to company if they use this company to ship.