28 May, 2021 → by ClaimboUser924045
Special order furniture
1
I called today to cancel my furniture that has not even been made yet and Hudson's Ormond Beach manager was so belligerent. He told me we would have to pay a 30% restocking fee. He was so rude and accused me of raising g my voice. I was sitting in a restaurant when we spoke and was definitely not raising my voice. He even threatened me with a civil law suit! I am sure he is overwhelmed with cancellations but this is no way to treat customers. if I could have my furniture today I would not want to deal with Hudson's. They are totally unprofessional. I ordered two tables from one of their competitors and they were going to be out six months as well. When I canceled from them they were very understanding and professional. They told me that they get many customers from Hudson's who are mistreated. I will never shop with this company again. How can they charge a restocking fee for something they don't even have in stock?