I called and tried to order new phone but was unable to get it because i no longer have my welcome letter. I have had the phone several years and I thought I no longer needed the welcome letter. I am not really pissed i just hope I can get my new phone without having the information you requested. i assume you probably the the information I need including my pin and account number. My telephone number is 828-238-**** User's recommendation: good company for people on low incomes.