I ordered a transmission from them and was told I would receive within 7-14 Business days. I finally received it 30 days later at which time I no longer needed it. I called them to return the transmission as it was never used and they stated that I would have to pay a 25% restocking fee + the cost of the freight both ways, which resulted in a refund around 7% of the original cost. I had to call 4 different times to get this information. I will be selling the transmission privately at this point.