Vanguard Group



Vanguard Group

Average Rating:

1.15 / 114 votes / 47 reviews
Phone: (800) 523-1188
Web: http://www.vanguard.com

Category: Financial Services

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Complaints & Reviews — Vanguard Group

Pros: Great returns, low costs Cons: Terrible customer service The Vanguard employees one has first phone contact with (not the specialized departments) have the intelligence of rocks, and that is being kind. Did they finish high school, let alone elementary school? It would even be far better to outsource these initial calls to Pakistan or Uzbekistan than… Read more➤

I called seeking explanation about (1) the STAGNANT balance in my MM acct, and (2) the “justification/ explanation” for zeroing out/conversion of my Windsor !! Fund shares into Windsor II Admiral shares with “0” shrs?!! The so called “financial adviser” named Holly (?) to whom the call was transferred was either incapable of answering my inquiry to… Read more➤

I filed a letter of instruction asking them to do something, based on guidance from my CPA. The instructions included a contingency because I didn’t have access to critical plan documentation and they wouldn’t answer questions about it until I filed the letter. They ignored the contingency in the letter and subsequently cost me $500. I didn’t… Read more➤

On hold for five hours. Not able to speak to a supervisor. Their customer service is horrendous and theyre handling my money!!!! User’s recommendation: Do not invest here!

in spite of supplying a copy of will naming me executor they are forcing me to open probate “we do not review wills or other documents you must have a court order” User’s recommendation: be sure you name a beneficiary otherwise your heirs can not gain access to an account.

Update by user Apr 16, 2021 Access to on line account asap Original review posted by user Apr 16, 2021 I have been locked out of my online account to my bank accounts I have funded linked to other external account and I have yet do much more than that. Its been since beginning of January I… Read more➤

Transferred estate funds to Vanguard that were to be split equally in thirds. After the first 1/3 was removed an “error” occurred that resulted in a third or the remaining balance being transferred (1/3 of 2/3) What followed is why one should not invest in vanguard, NOTHING. For 3 weeks they have not done one thing to… Read more➤

I called many many times.. my late wife was supposed to start all manner of investment and retire accounts with your company… her name… my name … both names… IRA ROTH Investment savings n etc….. dont know what all was opened.. have recd communications from…

VANGUARD TOOK AWAY MY PHONE PRIVILEGES WHEN ONE OF THEIR WOMAN EMPLOYEES MADE MISTAKES FOR THREE MONTHS IN MY PERSONAL ACCOUNT. ALSO VANGUARD HAS BEEN TAKING MONEY OUT OF MY PERSONAL ACCOUNT, WITHOUT NOTIFYING ME OF A MARGIN CALL(OVER 29000. DOLLARS)IN JUST ONE INSTANCE! PLEASE NOTIFY THE FCC SO THEY CAN CORRECT ,THIS THEFT! User’s recommendation: CALL… Read more➤

Update by user Mar 20, 2021 Funds Transferred. Original review updated by user Mar 20, 2021 From February 25th to March 19th, Vanguard promised me they would wire my employer plan funds. Recently, I have been reaching out to Vanguard since March 16th to the 19th in hopes that I get my employer plan wire with no… Read more➤

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