Vanguard Group

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Vanguard Group

Average Rating:

1.15 / 380 votes / 47 reviews
Phone number: (800) 523-1188

Category: Financial Services

Toll-Free Number:
(800) 523-1188
Financial Advisors:
(800) 997-2798
Monday–Friday 8:30 a.m. to 7 p.m., Eastern time

Institutional Investors:
(800) 523-1036
Monday–Friday 8:30 a.m. to 9 p.m., Eastern time

(888) 888-7064
Monday–Friday 8:30 a.m. to 9 p.m., Eastern time is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vanguard Group , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Vanguard Group

Pros: Great returns, low costs Cons: Terrible customer service The Vanguard employees one has first phone contact with (not the specialized departments) have the intelligence of rocks, and that is being kind. Did they finish high school, let alone elementary school? It would even be far better to outsource these initial calls to Pakistan or Uzbekistan than... Read more➤
I called seeking explanation about (1) the STAGNANT balance in my MM acct, and (2) the “justification/ explanation” for zeroing out/conversion of my Windsor !! Fund shares into Windsor II Admiral shares with “0” shrs?!! The so called “financial adviser” named Holly (?) to whom the call was transferred was either incapable of answering my inquiry to... Read more➤
I filed a letter of instruction asking them to do something, based on guidance from my CPA. The instructions included a contingency because I didn’t have access to critical plan documentation and they wouldn’t answer questions about it until I filed the letter. They ignored the contingency in the letter and subsequently cost me $500. I didn’t... Read more➤
On hold for five hours. Not able to speak to a supervisor. Their customer service is horrendous and theyre handling my money!!!! User’s recommendation: Do not invest here!
28 Apr, 2021

Forced into probate

in spite of supplying a copy of will naming me executor they are forcing me to open probate “we do not review wills or other documents you must have a court order” User’s recommendation: be sure you name a beneficiary otherwise your heirs can not gain access to an account.

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