Bill increases every month without warning or explanation. Outages occur at least once a month.....no warning. That results in not getting the important medical call you've been waiting for or being unable to call 911 or a doctor. No internet leaves you without access to any help from anyone. These problems have been ongoing since the company started many, many years ago but there is never any improvement. I live in an apartment complex that only has Cox available. Otherwise I would be with Verizon which I had for many years and never had any problems. User's recommendation: If Verizon us available in your area..... Go with Verizon.