Date of order: 30 June 2020 Order number: [protected] My contact number: [protected] I ordered a remote control on 30 June 2020 online, I followed up to find out when I will receive my order however no one could assist. On 27/07/2020 I received an email that my order is on the way. On 05/08/2020 I received an email that my order is cancelled. I then called Game and they told me that they have refunded me and that I will get my payment within 10-14 working days. I am disappointed with the service provided and I do not want a refund I want my order that I ordered and informed me that it is on it's way. Kind regards Edith Da Cunha