On Friday the 20/09/2019 I received an email from fedhealth advising that i have a refund of my savings due to me and it will be processed by the 25th of september.I then contacted Fedhealth to enquirer which details this refund was processed into due to the following reasons - I have left the scheme for 13 months and since leaving the scheme nobody had contacted me regarding my membership - No body from credit control had contacted me to confirm my banking details prior the refund being processed After contacting the call center, the agent advised that they were paying into a STD bank account and that i should email the valid banking details to them and also attach my bank statement. I was very upset and disappointed with the carelessness of the fedhealth credit control department, because its my previous employer that used to pay the funds to the scheme and nobody from their credit control department contacted me to confirm if the details which they were provided 3 years ago were still valid. None the less, i emailed the information to the general mailbox and received a query number : 200919QMTKLS and another query number : 200919QMTNXL (these were received an 30 minutes apart) On Monday morning, i received an email from the consultant advising that the payment was processed and my banking details only came after.I then contacted the call center to advise them to cancel the refund and process into the correct acoun and i was advised that I would have to speak to standard bank due to the funds being processed. 1.My question is, after a member having left the scheme for 13 months, how can credit control just process funds into an invalid account without notifying the account holder to verify if the details are correct ? 2. in terms of the TFC, i haven't been treated fairly as a customer. I didn't receive any communication from the organisation prior the payment, nor did any consultant try to contact me to verify my information prior processing the payment. 3. This credit control team is very negligent in processing payments, why didnt the supervisor or manager pick up that its been over a year since i cancelled the membership and no contact had been made with me. Who processes a payment blindly into a persons account just because its on the system, its doesnt mean its correct and valid especially considering that no contact has been made with the personnel to confirm their existence and validity of the account. Fedhealth MUST reverse the payment made into the std account and pay into the correct details provided. Whether std bank honors the payment or not, its not my responsibility to be calling the bank to rectify the monies to be transferred to me for what ever reason. I trust my complaint is received in order.