30 May, 2021 → by ClaimboUser41029
Leather couch with damage on unknown VINYL armrest within first week
*SOLVED

3

I've not even had my couches a week (I waited over a month for them to be delivered to me and paid over 2k including the cost of insurance/warranty for them. I found them in the showroom and was smitten. The info on the couches said all REAL leather everywhere the body touches (the website confirms this), and vinyl on the sides and back. Same goes for the recline I bought along with the sectional. Well, low and behold….the top of the arm rest is NOT all leather. I believe only the back half of the arm rest is leather, the front half where you upper arm would rest is vinyl (or something). I found this out as there is some damage I found today, again not even a week into owning these couches. I don't even know where the damage came from. What makes things worse- I was told (as I was deciding on purchasing the warranty) that the warranty was a lifetime warranty. Come to find out after my purchase, it's only 3 years. I was also very specifically told by the salesmen that it covered tears, the stitching coming undone (the stitching is a very important feature on this couch)…turns out none of that is true. I was told what I was needed to be told to make a sale and now I have a brand new damaged couch that doesn't even have full leather on the arm rest that has constant wear and tear. Even if the literature meant "sides" as in the whole side of the couch including the whole arm rest…the salesmen lied to me on nearly everything. I need this spot fixed :/
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