Just a heads-up because it may affect your local clientele. I am going to repost my recent experience at the Dana Point, CA location. The details are not important however your companies handling of my compliant shows clearly how misled your current complaint jabbing procedures are and the lack of interest your company has in improving (no fixing) glaring lack of service. You won't survive in this market (NZ) because as NZer's we appreciate service and don't expect to pay us$1200 a night. Good luck!