We booked a family vacation for a prty of 13 in total. We booked the airfare and room directly through the resort. We were notified that the flight was cancelled. We have since spent countless hours on the phone with multiple parties trying to get the flight refunded to rebook. No one has been able to assist. We paid over 12000 and we don't even have a flight? We get a different story from everyone we speak to. No one has been able to help us. They claim there are no mangers no supervisors.