28 Dec, 2020 → by ClaimboUser714234
Dissatisfied with customer servie and product
1
I have a 36" gas American Range. I have had several issues with this stove. Currently, the repair man was at my home on 10/24/20 and to date, 12/28/20, my stove still isn't working. We are still waiting for parts. Thankfully, I purchased the extended warranty but even that is about to run out in March. If I could sell this stove, which I am going to try and do after it is fixed, I would never buy another one from American Range. The company never sends the parts out in a timely manner. The parts never seem to hold up when they are replaced. I have gone through two holidays this year without an oven. This is very stressful and totally unacceptable. User's recommendation: Never purchase this product, but if you do, make sure to spend the extra on the extended warranty because you will definitely need it.