I was dumb founded by the representatives response to my CORRECT account PIN linking her to a screen of my information by MY PHONE NUMBER AUTOMATICALLY ASSIGHNED TO MY FREE PHONE that I was also calling from at the time. Yet I was told "there is no such account", asked, "who am I ?", "where did I get this phone?", While informing me of current account charges, FOR MY U EXISTING ACCOUNT User's recommendation: This customer service experience does not change my trust in your company.