Edreams Reservation number: #[protected] Flight ticket was reserved on 16-July, for flight Athens-Chania (outbound 21-July-2021, return 24-July-2021). Payment was done via internet banking (iDEAL, via ABN AMRO bank). Payment has been charged twice in my account, also confirmed by the bank. Two payments appear in my bank account, with the same e-dreams reference number, one timed 01:38 and the other 01:45 on the same date (16/07/2021). The bank confirmed that the iDEAL transactions are guaranteed, meaning they are processed immediately, and once paid to the recipient they cannot be revoked by the bank. So only the recipient can issue a refund. I have called numerous times to the edreams customer "support" numbers, each time wating for 35-60 minutes on hold (These are international numbers, so one can only imagine the costs incurred on my phone bills already, just for this case!). On the first instance, the edreams representative reassured my that these are not confirmed payments, that they have only received one payment, they have only issued one invoice, and that they bank is only holding the second payment, and it will be automatically released back to my account automatically by the bank within 48 hrs. Of course, none of this happened. After several further attempts, another edreams representative provided an edreams email address where I should send them copies of the bank transactions showing the double payments. I sent the requested documents the same day (10-August-2021). (Note that there have been several other attempts to resolve this in the meantime, but to no avail. ) I was ensured that if the documents confirm the double charging, the case would be processed within 24-48 hrs max, and I would receive an immediate refund for the second, incorrect payment. I was provided with a "task number (#5391391") supposedly from their "finance department", that I could (supposedly) use to track my case. On 13-August-2021 I called back again, they still claim that they don't have the money, and I should check with my bank. Again I explain the situation, the previous discussions, the evidence I had already provided, again they claimed that they couldn't do anything. I mentioned the "task number" they had provided, from their "finance department", but they claimed that they had no visibility to what other departments are doing, and I should just wait for another 48 hrs (for what exactly?) with no clear explanation or justification. I have been going in circles with this company and this case for nearly a month now, and these constant hour-long international calls to them have been costing me a fortune. I would like to resolve this issue as soon as possible, and for this I request a refund of the incorrectly charged amount.