I purchased a bed to match other items but it was too big. It was promptly picked up. I am STILL being billed and refuse to pay. It's ruining my credit but I will not pay for something I don't have. They won't even speak to me about resolving the issue or making a payment plan for repayment (During COVID) of the remaining balance. A thousand dollars and they will not budge.They are massacring my credit. User's recommendation: Don't deal with Synchrony Bank!