We have a very band experience with Terravision as detailed below. I think this company is a disgrace and should be shut down. We bought on-line Terravision coach tickets for 2 adults to travel from Stansted Airport from Redbridge Station on 26 April 2013 at 20:42. The bus didn't arrive on time. Only at around 21:00 Terrravision's attendant showed up and told us that the next bus will be "around 9.30pm" (!!) and when we complained she said it was not her fault. What kind of customer service was that?? We almost missed our flight because Terravision coach did not show up and we had to pay £37 for a minicab to catch the flight. I expect Terravision to reimburse the consequential lost of £37 for the mincab instead of the £12 for the coach tickets. However it took them about 8 weeks from the date of the incident to address the problem and by that time I have lost my patience to continue talking to this company. Avoid like a plague. You have been warned.