Particularly, Blizzard customer and technical support for World of Warcraft, the largest online game in the U.S., is absolutely atrocious. I have been having a problem connecting to the game for days now and haven't been able to get help because they released a software patch for it that introduced a dozen or more serious problems. In three days before the patch I couldn't get anyone at Blizzard to help, now you can't even get hold of their phone tech support - a regular number you'll incur charges for while talking to a company making over $1.5b in revenue a month, I might add. You can't even get in queue because there are too many people calling. Last time I called, the CIRCUIT was jammed. Nice. So here I sit, with a subscription service I can't access, posting again and again on their forums over a problem that, by all accounts, appears to be on their end of the connection either with their servers or their ISP. Blizzard has, far and away, the WORST customer support of any major video game company, bar none.