There was an incident last night at the Fairfield in Warwick Rhode Island. A fight broke out between two gentlemen in the lobby which started outside over someone being parked in the gangway for a couple of seconds and then escalated in the lobby. The young lady behind the desk had no idea how to handle The situation she allowed both to go to their rooms and only got the room number of one of the customers. When I asked her what the corrective action was for the corporation she didn't know the fact that she was not trained how to handle this situation is not good. I explain to her that the safety of all of the other customers is paramount and that she should not have let them go to their rooms and she should have evicted them immediately why do I has a paying customer have to feel unsafe? She would not give me the general managers name and phone number she gave me an email for a complaint line which is unacceptable and that level. When you have an incident as large as a paying customer we should be able to speak to the manager and find out what the correct of action is. My company is a corporate sponsor and put quite a few of their employees at the Fairfield and I will have a word with my company also. If you wish to speak to me about the incident my name is Kim Supik and my phone number is [protected]