20 May, 2021 → by ClaimboUser689266
1x MARGOT Sectional Sofa
1
I purchased the 1x MARGOT Sectional Sofa in late December 2020. My partner and I are the only ones that sit on that couch and after four months not only the fabric is stretched and ruined, but the zippers from all pillows are broken. I submitted a request for a return to Structube and I was told that they could not honour my claim because the damage was expected from the use. This is absolutely insane as no sofa has a lifespan of four months and if so, this was not on their product description. I'm attaching pictures and the email response for reference. ________________________________________________________ Vickie (Structube) - May 18, 2021, 8:57 EDT Hi Pedro, Thank you for your patience We are sorry to hear about the difficulties you have experienced. We have reviewed your exchange request for the item : 1x MARGOT Sectional Sofa Please note that we cannot accommodate your return request for the reason that the issue reported has been deemed normal due to usage. Thank you for your understanding, Vickie ________________________________________________________